Warranty Terms

 

Solution

 

Warranty Terms and Conditions

 

Product quality is a top priority for Growell. Growell offers 30 days warranty against defects for all products sold from the date of

 

receipt. The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries,

 

consumables, damage due to accidents, physical force, water, fire, power surge, acts of God, or other misuse.

 

 

Pre-shipment Quality Assurance Check

 

Growell checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the

 

hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through

 

additional checklist as required by the customers.

 

For small orders and samples, Growell executes the quality assurance check for all products. For large order,  Growell uses the Acceptable

 

Quality Level (AQL) industrial standard to ensure high product quality.

 

 

Screening Vendors and Factories

 

Growell may use third party assembly factories to produce the products and periodically screen vendors and assembly factories to maintain

 

highest quality standard. Each quarter and whenever needed,  Growell will review and evaluate the vendor suitability based on customer

 

feedbacks, factory facility and performance.

 

Warranty Period Start Date

 

The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a

 

reseller.

 

 

Before Returning Items

 

Most product issues are due to product misuse and can easily be resolved. Please contact our staff at sales@growell.com before initiating

 

complaints with your online payment or credit card payment providers.

 

Once our support staff receives your ticket, we will review the issue and offer technical help and resolution. If we believe the product may

 

be defective or significantly not as described, we will issue you a Return Merchandise Authorization (RMA) for returning the items. Items

 

returned without an RMA will not be processed.

 

 

Procedure for Returning Goods

 

1. Customer indicate the order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems.

 

2. Growell offers technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.

 

3. Customer should immediately return the items by normal post office air mail using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.

 

4. Growell receives the returned goods and informs the customer. Options for replacement / service / refund are clarified if available.

 

5. Growell checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.

 

The returned products must be received by Growell within 30 days from the date the RMA is issued. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.

 

For valuable items, customers are advised to purchase insurance in case the items are damaged or lost during the shipment. Growell is not

 

responsible for any damage or lost during the return shipment to Growell.

 

 

Handling Returned Items

 

Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If

 

original models are not available for replacements,  Growell will recommend buyers with different models of equal value and similar features

 

as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask refunds.

 

Original shipping costs are non-refundable except for significantly not-as-described items.

 

If  Growell verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to

 

them. If buyers refuse to pay for the return shipping cost,Growell reserves the rights to deduct a minimum of 25% restocking fee before

 

issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.

 

In the rare case that buyers return similar items purchased from other vendors,Growell will notify buyers and is not responsible for

 

replacing or repairing the items. Buyer must pay the shipping cost and may need to pay administrative fee per item before the items can be

 

returned to buyer.

 

 

Return Shipping Cost Responsibility

 

For significantly not-as-described items shipped to buyers,Growell will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.

 

For defective products, customer is responsible for the return shipping cost to Growell and Growell is responsible for the shipping cost back to the customer.

 

For frequent buyers or contracted distributors,Growell advises buyers to set up return schedules and accumulate enough items before

 

returning them in bulk to save shipping cost. Please contact our support department for more detail in setting up a product service schedule.

 

Return shipping cost will be refunded to buyer within 10 working days after the returned items are received and verified by our support

 

department. If the original payment is made using PayPal or credit card, refund will be made via the same way.

 

If the payment is made using Western union, wired Transfer (T/T) or other means, refund will be made less any fees. Frequent buyers are

 

advised to accept the refund as credit for subsequent purchases to avoid payment fees.

 

10-30-2008